Privacy Policy




When you purchase something from Koomi we collect the personal information you give us such as your name, address and email address.

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system, but not your personal information.

Email marketing (if applicable): With your permission, we may send you emails about Koomi, new products and other updates.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at: Koomi 304 Notre-Dame Est, Suite 400, Montreal, QC, H2Y1C7, Canada


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Our website is self-hosted and have our own online platform that allows us to sell our software and services to you.

Your data is stored through Koomi’s data storage, databases and your restaurant’s. We store your data on a secure server behind a firewall.


If you choose a direct online payment to complete your purchase or for monthly billing, then Koomi stores the credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction, or if you have recurring monthly billing.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Koomi’s Terms of Service here.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide.

However, certain third-party service providers, such as payment gateways and other payment transaction processors have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave Koomi’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted. Although no method of transmission over the Internet or electronic storage is 100% secure, our transaction providers follow all PCI-DSS requirements and implement additional generally accepted industry standards.


In general, you can visit our website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our website and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to help us understand our website activity, and to monitor and improve our web platform.
Cookies: Koomi uses a technology called “cookies”. A cookie is a tiny element of data that our website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return.  For example, if you have an account, these cookies may let us know who you are and will provide us with information that we use to personalize our website in accordance with your preferences. You may set your web browser to notify you when you receive a cookie or to not accept certain cookies.  However, you may find that certain parts of our website will not function without the use of cookies.

Advertising: Cookies, web beacons, tracer tags and similar technologies help us to improve, deliver, and understand how you use our website and the ads that are served to you on and off the website.  For example, we may use third-party ad networks to serve our ads on other websites. These ad networks may use cookies, tracer tags or web beacons to report certain information about your visits to our website and the websites that advertise and feature links to our website, in order to serve and measure the effectiveness of our ads.  In addition, ads appearing on our website may be delivered to users by third-party ad networks, which may use cookies or similar technologies. These cookies allow the ad network to recognize your browser each time they serve you an ad. This information allows ad networks to tailor ads that may be of interest to you.
Social Media: We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications.   When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application.  When you provide information from your social media account, we may use this information to personalize your experience on the Website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If Koomi is ever acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products or services to you.


If you would like to: access, correct, amend or delete any personal information we have about you, or simply want more information contact our Compliance Officer at

Mouad Atfi – Technical Coordinator

304 Notre-Dame Est, Suite 400, Montreal, QC, H2Y1C7, Canada