What is Koomi Rover?

Koomi Rover is the app that enables you to take orders while clients are doing the line or directly at the client’s table. Thanks to this app, you can also relay orders to the kitchen and your cash register Koomi Master.

  • Make sure your Rover iPad is connected to the same WiFi network than Koomi Master’s “KoomiMyRestaurant”
  • Download Koomi Rover on the App Store here. You will need your apple ID, if you don’t have any, read here to create one.
  • To open the app, enter your login (email) and your APP password
==

Items

item-koomi-r-fr-1

To add items to a ticket, simply tap on it. It will turn Green to confirm it has been added.

item-koomi-r-fr-2

To access the options of an item, tap and hold on an item. A pop-up will appear.

1. Swipe left and right between available options.
2. Tap an option to add it to the item or to remove an already selected one.
3. Add notes to the item if required.
4. Adjust the quantity if you want to add the exact same item’s configuration more than once.
5. If an item is to go, tap the To Go button.

NOTE: If an item was configured with mandatory options, the pop-up will appear whether your tap or tap and hold it.

item-koomi-r-fr-3

Every category in the menu has 2 default items:

  • Various (Tax Exempt)
  • Various (Taxable)

When you tap on any of them, it will load a pop-up which gives you the option to add a random item with any price without having to first create it in the admin panel.

To add a negative value, select the minus button.

==

Tickets

Once you have completed adding items to a ticket, move on to confirming this ticket by selecting the TICKETS tab.

1. Scroll up and down if your ticket has more items than the allocated space.
2. If you would like to edit an item, simply tap on it.
3. You can add new items to the ticket. Tap the Add button.
4. To delete the ticket, tap the Delete button.

Note: Once you tap the Checkout button, it will create an order number. This order can still be cancelled before closing it.
For more information about the checkout process read here.

==

Removing items

To remove an item from the ticket, swipe the item from right to left.

==

Kitchen and Sale notes

You can add kitchen notes for the entire ticket by selecting the Kitchen Notes button. These notes will appear at the top of a ticket on Koomi K.

You can add sale notes for the entire ticket by selecting Sale Notes button. These notes will appear at the top of the sale receipt.

==

Open Tickets

Keep an open ticket

open-ticket-koomi-r-en-1

If you have open tickets enabled in your admin panel, any ticket you leave open will appear in the TICKETS tab inside the OPEN TICKETS panel.

Use the + icon to expand any of the two panels into full screen. Use the – icon to go back to the default view.

Note: during the checkout process you will have the choice to leave a ticket open.
For more information about the checkout process read here.

==

Table number

open-ticket-koomi-r-en-2

Once you select to leave a ticket open you have the option to assign a table number to the ticket. If you do not want to add a number, simply tap on the Add button without entering a number first.

Until a ticket is closed, you can edit the table number by selecting the Black square to the right of an open ticket in the TICKETS tab.

==

Reopening a ticket

open-ticket-koomi-r-en-3

If you have deactivated the ability to print the sale receipt before entering a payment method, selecting an open ticket will give you the option to close it with a payment or to add more items to it.

If you have activated the ability to print the sale receipt before entering a payment method, selecting an open ticket will give you the option to end it or to add more items to it.

All items that have already been added prior will be highlighted in Green and cannot be edited or deleted.
To add new items to a ticket, select the Add button.

==

Adding items

open-ticket-koomi-r-en-4

Once you have selected to add items to a ticket, you will be redirected to the menu. The ticket’s assigned table number will be visible in the top left.

Select the TICKETS tab to view all prior items and new items you are adding. You can edit and delete any of the currently being added items. They are the ones not highlighted in Green.

Once you are done adding items, tap the Process button.

==

Removing items

open-ticket-koomi-r-en-5

To remove an item from the ticket, swipe the item from right to left. Items highlighted in Green cannot be removed.
To cancel adding items to an open ticket, swipe all newly added items from right to left. Once completed, a Red Back button will appear.

==

Cancelling open tickets

open-ticket-koomi-r-en-6

To cancel an open ticket, swipe the ticket from right to left.

==

Checkout

Process

checkout-koomi-r-fr

The Process FOR HERE button will keep all of the items as is. Only items that are flagged as to go will have the to go icon.

The Process TO GO button will set all of the items as to go.

If you have enabled open tickets in the admin panel, you will find the option to process a ticket and leave it open via the Process LEAVE OPEN button.

After selecting to process a ticket, you move onto the final screen to close the ticket before sending it to the Koomi Master app. To send the order select the Done button.

==

Discounts

discount-koomi-m-en-a

You can apply a percentage (%) or ($) based discount to an item or to an entire ticket.

To apply a discount to an item:

1. Tap and hold the item.
2. Tap the Discount button.
3. Tap the Open Discount button.
4. Select between % or $.
5. Enter the percentage or dollar amount of the discount you want to add.

If you have created custom discounts in the admin panel, you can select them in the discount pop-up.

To apply a discount to a ticket:

1. During checkout, tap the Discount button.
2. Tap the Open Discount button.
3. Select between % or $.
4. Enter the percentage or dollar amount of the discount you want to add.

If you have created custom discounts in the admin panel, you can select them in the discount pop-up.

Note: Discounts do not get applied to negative Various items.

==

Multiplier

You can apply a numerical multiplier (up to 3 decimals) to an item.

To apply a multiplier to an item:

1. Tap and hold the item.
2. Tap the Multiplier button.
3. Enter the multiplier value you want to add.

==

Dashboard (Pro Plus and Multi subscriptions only)

Access the dashboard

dashboard-koomi-r-fr

To access the dashboard on the Koomi Rover app:

1. Launch the Koomi Rover app.
2. Tap the TICKETS tab.
3. Tap the gear icon.
4. Enter your PIN.

==

Inside The Dashboard (Pro Plus and Multi Subscription Only)

dashboard-overview-koomi-r-fr

If you have a Pro Plus subscription and are using more than 1 Koomi Master app, you must assign the Koomi Rover app to one of 2 Koomi Master apps. You can connect 2 Koomi Rover apps to 1 Koomi Master app or 2 Koomi Rover apps each to their own Koomi Master app.

If you have a Multi subscription and are using more than 1 Koomi Master app, you must assign the Koomi Rover app to one of 3 Koomi Master apps. You can connect 3 Koomi Rover apps to 1 Koomi Master app or 3 Koomi Rover apps each to their own Koomi Master app.