What is Koomi Master?

Koomi Master is your main cash register app. It enables you to take clients’ orders, manage tickets: check out, refund and close tickets.

  • Download Koomi Master via the App Store here. You will need your apple ID, if you do not have an apple ID, read here to create one.
  • To open the app, enter your login (email) and your APP password – on admin.koomi.com in the « APP PASSWORD » tab.
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Dashboard

To access the dashboard on the Koomi Master app:

1. Launch the Koomi Master app.
2. Tap the ORDERS tab.
3. Tap the gear icon.
4. Enter your PIN.

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Inside the dashboard

Dashboard overview

The dashboard is where you can view all sale totals as well as totals per items sold. These totals are updated by the admin panel every 5 minutes.

You can view totals for the entire day or totals for the current shift if you generate Y reports.

If you have a receipt printer connected to the same network as the iPad, it will appear below the dashboard panel. For more details about printing read here.

For more information about the Multiple Masters button read here.
For more information about the Refund button read here.

Reports

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If you have connected the Koomi Master app to a receipt printer, you can print the X Report or a Y Report whenever you need to.

Note: You can still generate and log a Y report even if you are not connected to a receipt printer.

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Tickets

Once you have completed adding items to a ticket, move on to confirming this ticket by selecting the TICKETS tab.

1. Scroll up and down if your ticket has more items than the allocated space.
2. If you would like to edit an item, simply tap on it.
3. You can add new items to the ticket. Tap the Add button.
4. To delete the ticket, tap the Delete button.

Note: Once you tap the Checkout button, it will create an order number. This order can still be cancelled before closing it.

For more information about the checkout process read here.

Removing Items

To remove an item from the ticket, swipe the item from right to left.

Kitchen and Sale Notes

You can add kitchen notes for the entire ticket by selecting the Kitchen Notes button. These notes will appear at the top of a ticket on Koomi K.

You can add sale notes for the entire ticket by selecting Sale Notes button. These notes will appear at the top of the sale receipt.

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Open tickets

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If you have open tickets enabled in your admin panel, any ticket you leave open will appear in the TICKETS tab inside the OPEN TICKETS panel.

Use the + icon to expand any of the two panels into full screen. Use the icon to go back to the default view.

Note: during the checkout process you will have the choice to leave a ticket open.

For more information about the checkout process read here.

Table number

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Once you select to leave a ticket open you have the option to assign a table number to the ticket. If you do not want to add a number, simply tap on the Skip button.

Until a ticket is closed, you can edit the table number by selecting the Black square to the right of an open ticket in the TICKETS tab.

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Reopening a ticket

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If you have deactivated the ability to print the sale receipt before entering a payment method, selecting an open ticket will give you the option to close it with a payment or to add more items to it.

If you have activated the ability to print the sale receipt before entering a payment method, selecting an open ticket will give you the option to end it or to add more items to it.

All items that have already been added prior will be highlighted in Green and cannot be edited or deleted.

To add new items to a ticket, select the Add button.

To find out how to enter a payment method to an open ticket after a sale receipt was printed, read here.

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Adding items

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Once you have selected to add items to a ticket, you will be redirected to the menu. The ticket’s assigned table number will be visible in the top left.

Select the TICKETS tab to view all prior items and new items you are adding. You can edit and delete any of the currently being added items. They are the ones not highlighted in Green.

Once you are done adding items, tap the Process button.

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Removing items

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To remove an item from the ticket, swipe the item from right to left. Items highlighted in Green cannot be removed.

To cancel adding items to an open ticket, swipe all newly added items from right to left. Once completed, a Red Back button will appear.

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Cancelling open tickets

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To cancel an open ticket, swipe the ticket from right to left.

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Resending open tickets

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Any open ticket that was supposed to be relayed to the Koomi Kitchen app will remain in the OPEN TICKETS panel and be highlighted in Red. You can launch the Koomi Kitchen app and resend the open ticket by selecting the Resend button.

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Checkout

If you have a Pro or Multi subscription, you will have to select if you want to process the ticket for here or to go. The process button will then relay the ticket to the Koomi K app.

For more information about the relay process read here.

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The Process FOR HERE button will keep all of the items as is. Only items that are flagged as to go will have the to go icon.

The Process TO GO button will set all of the items as to go.

If you have enabled open tickets in the admin panel, you will find the option to process a ticket and leave it open via the Process LEAVE OPEN button.

If you have a Basic subscription and have open tickets enabled in the admin panel, you will have the option to leave the ticket open or to end it and move onto the payment method.

If you have a Basic subscription and have not enabled open tickets in the admin panel, after selecting to checkout, you will go directly to the payment selection screen. See below for more details.

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Payment

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There are 4 predefined payment types available:

  • Credit
  • Debit
  • Gift
  • Cash

Selecting Credit, Debit or Gift, will get you to the final screen where you can print the sale receipt and close the ticket. See below for more details.

Selecting Cash or Split Payment, will bring up a pop-up to enter required details before moving onto the final screen. See below for more details.
If you have cash only enabled in the admin panel, you will go directly to the cash related pop-up and bypass the payment selection screen.

Payments made by a gift card will automatically be calculated against your total running liabilities in your reports.

If you have created custom payment methods in the admin panel, you can use them by selecting Other.

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Cash

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When being paid with cash, you can enter the amount received. The app will calculate the change due and will keep displaying the change due until you start a new ticket above the MENU tab.

If you receive exact change, simply tap on the Done button without entering an amount.

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Split payment

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If you are receiving multiple payment methods for a ticket, add them by selecting a payment method and entering the amount.

To remove a payment method, swipe the item from right to left.

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Receipt

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There are 3 choices:

  • Skip
  • Email
  • Print

Selecting Skip will close the ticket without printing the sale receipt.

Selecting Email will launch an email with the sale receipt as the message. Once the email is sent you will be brought back to this screen should you want to also print the receipt.

Note: In order to send a sale receipt by email you must set an email account on your iPad using the Mail app.

You can learn how to set up an email here.

Selecting Print will close the ticket and print the sale receipt if you are connected to a compatible receipt printer.

Note: If you are using a MEV, you will skip this screen. Once you select the payment method, the sale receipt will print automatically and the order will be completed.

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Orders

Completed orders remain in the COMPLETED ORDERS panel for 5 minutes before being sent to the server. If you need to send completed orders without waiting, simply force quit the Koomi Master app and relaunch it. Any completed orders that were queued will be sent instantly.

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Once an order has been completed it will be accessible by selecting the ORDERS tab.

To refund a completed order, tap the Refund button.

Any order that was supposed to be relayed to the Koomi Kitchen app will remain in the ORDERS panel and be highlighted in Red. You can either launch the Koomi Kitchen app and resend the order by selecting the Resend button or tap on the order to confirm it has been completed.

Orders that are created with the Koomi Rover app will appear in the ORDERS panel. To complete them, tap the order and select a payment method.

Any order that was created using the Koomi Rover app and was supposed to be relayed to the Koomi Kitchen app, will remain in the ORDERS panel and be highlighted in Yellow until a payment method is selected and resent to the Koomi Kitchen app, by either selecting the Resend button, or tapping on the order to confirm it has been completed.

Use the + icon to expand any of the two panels into full screen. Use the – icon to go back to the default view.

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Orders statuses

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Orders have 2 icons so that their status can be tracked.

$
This icon remains Grey until a payment method is entered for open tickets that were closed before a payment method was submitted. Once a payment method is submitted, the icon becomes Green. The icon turns Green automatically for regular tickets.


(Pro and Multi subscriptions only) This icon remains Grey until the order has been swiped as delivered on the Koomi Kitchen app. Once the order has been delivered, the icon becomes Green.

Any order that is highlighted in Yellow in the COMPLETED ORDERS panel is an open ticket that was closed before a payment method was entered. Simply tap on the order and select the payment method.

All completed orders are automatically cleared every 15 minutes from the COMPLETED ORDERS panel.

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Reprint

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To reprint a receipt, simply tap an order from the COMPLETED ORDERS panel and select to reprint or send by email.

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Cancelling orders

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If an order has been processed but not yet completed, you can swipe the order from right to left to cancel it.

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Discounts

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You can apply a percentage (%) or ($) based discount to an item or to an entire ticket.

To apply a discount to an item:

1. Tap and hold the item.
2. Tap the Discount button.
3. Tap the Open Discount button.
4. Select between % or $.
5. Enter the percentage or dollar amount of the discount you want to add.

If you have created custom discounts in the admin panel, you can select them in the discount pop-up.

To apply a discount to a ticket:

1. During checkout, tap the Discount button.
2. Tap the Open Discount button.
3. Select between % or $.
4. Enter the percentage or dollar amount of the discount you want to add.

If you have created custom discounts in the admin panel, you can select them in the discount pop-up.

Note: Discounts do not get applied to negative Various items.

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Multiplier

You can apply a numerical multiplier (up to 3 decimals) to an item.

To apply a multiplier to an item:

1. Tap and hold the item.
2. Tap the Multiplier button.
3. Enter the multiplier value you want to add.

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Manual refunds

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If you need to issue a manual refund, you can enable this function by going to your dashboard and tap the Refund button. Tap the button again to disable the refund function.

When you go back to the menu, the background will be Red. Create a ticket and checkout like usual. This ticket will be calculated as a refund. Once completed, the menu will go back to normal without having disable the refund function in the dashboard.

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Multiple Masters (Pro Plus and Multi subscriptions only)

The Pro Plus subscription supports up to 2 Koomi Master apps. The Multi subscription supports up to 3 Koomi Master apps.

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In order to assign a number to each iPad:

1. Go to the dashboard on all Koomi Master apps.
2. Tap the Assign M No. button and select what number you want this M to be. Make sure every app has a different number.
3. The assigned number will appear in the top right of the interface.

Note: The iPads will be assigned their numbers in the same order that you selected Multiple Masters.

The X report will reflect totals linked to the specific Koomi Master app.

In the admin panel the Master report will display what Koomi Master app took what order. The Net report will have overall totals as well as per Koomi Master app.

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Events (MEV subscriptions only)

If you have enabled events in the admin panel you will be able to register and print event tickets with the MEV.

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In order to register and print an event:
1. Make sure your MEV is on and the Koomi Master app is connected to it.
2. Go to the EVENTS category in the menu.
3. Select the New Event item.
4. Complete the form in the pop-up and tap the Print button.

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How to connect a receipt printer

Please refer to the section Connecting your printer.