Frequently asked questions



How do I install my Koomi?

To install your Koomi please view the tutorial here.



I am a seasonal business, can I use Koomi only when I am open?

Yes, you can pause and restart you subscription any time.



What happens if my internet connection stops working?

Koomi can still run in offline mode. All of your sales are saved locally until the internet connection is reestablished.
An Internet connection is required to initially download the menu and other settings from the admin panel.



Does Koomi provide the iPad?

No. However if you require any other hardware, Koomi has it.



What is the AirPort?

The AirPort is the Wi-Fi router that creates the network that Koomi will run on.



Can I use Koomi with another tablet other than an iPad?

No. Koomi is only available on Apple’s App Store and is compatible with the iPad.



Which type of iPad should I use?

You can use any generation iPad as of the iPad 2. We highly recommend to use the most recent regular sized iPad available.

What hardware is required to use Koomi?

Basic Plan
• 1 iPad
• 1 receipt printer
• 1 cash drawer
• AirPort router

Pro Plan
• 1 iPad (Koomi Master)
• 1 iPad (Koomi Kitchen, optional)
• 1 iPad (Koomi Rover, optional)
• 1 receipt printer
• 1 cash drawer
• 1 kitchen printer (optional)
• AirPort router

Multi Plan
• Up to 3 iPads (Koomi Master)
• Up to 3 iPads (Koomi Kitchen, optional)
• Up to 3 iPads (Koomi Rover, optional)
• Up to 3 receipt printers
• Up to 3 cash drawers
• Up to 3 kitchen printers (optional)
• AirPort router