Frequently asked questions



I am a seasonal business, can I use Koomi only when I am open?

Yes, you can pause and restart you subscription any time.



What happens if my internet connection stops working?

Koomi can still run in offline mode. All of your sales are saved locally until the internet connection is reestablished.
An Internet connection is required to initially download the menu and other settings from the admin panel.



Does Koomi provide the iPad?

No. However if you require any other hardware, Koomi has it.



Can I use Koomi with another tablet other than an iPad?

No. Koomi is only available on Apple’s App Store and is compatible with the iPad.



Which type of iPad should I use?

You can use any generation iPad compatible with the latest iOS, the list is found here. We highly recommend to use the most recent regular sized iPad available.



What hardware is required to use Koomi?

• iPad
• Epson receipt printer
• Cash drawer
• Wi-Fi router