Tunnel espresso bar

“ With Koomi, I can buy my peace of mind !”

Within the famous underground Montreal, at McGill or Peel, follow the sweet and delicious aromas of Tunnel Espresso Bar… Despite its small and cute size, the place combines a friendly atmosphere and a coffee selection that is always exceptional. Witness the baristas incredible skills while enjoying your cappuccino. If you’re in a hurry, order and pay in advance with the Tunnel Espresso app developed by Koomi.

We met with Andrew, Tunnel Espresso Bar’s owner, and asked him questions about his experience with Koomi which began in 2013 when the place opened…


Choosing Koomi

“I have Koomi since I opened. I was looking around a lot of POS systems and I played with them, but I find they weren’t really matching with our business. 
Café falls between retail and restaurant. It’s not exactly a clothing store, not really a restaurant. We need an in-between thing.  Koomi is the easiest POS to use, it just fits our needs perfectly.”


An intuitive system

“It’s so customizable:  it’s only as complicated as we make it. I have a good time customizing the menu on the user interface. 
As for Koomi itself, the way it looks, the way it’s designed, it’s pretty easy to pick up!”


The user interface

“It feels cool, I like to be able to look at the peaks and volume when I’m not there. I’m able to keep an eye on everything through the app, I can watch the sales in real time.
With Koomi, I can buy my peace of mind !”


The online ordering app

Koomi developed an online ordering mobile app. It allows customers to order and pay in advance thanks to their smartphones. You no longer have to wait in line, the application shows the preparation time so all that’s left to do is to pick up the order.
Coffee lovers, to order your café at Tunnel Espresso, download the mobile app

“It’s been great. Never had any problem at all with the app. I expected to have some, but I didn’t.
People who buy coffee are very traditional with the way they order coffee. It’s gonna be a slow change, but I can tell that people who use it are very excited. Breaking habits on how you buy coffee is slow: we’re gonna help people to integrate it on their rituals. I’ve been pretty happy with it. ”


Last word…

“Keep up the good work,  we’re really happy. I haven’t thought of switching around in 4 years. And Koomi kept up with how I improve!
I contact Koomi whenever I have an idea, and I can see the improvement.”