In today’s foodservice landscape, integration is one of the most strategic initiatives a restaurant can invest in, and the key to success is to find the best value each integration can deliver, rather than investing in an integration tool.
Restaurant operators face high operating costs (Food cost, staff management, training, to name a few) and a decrease in speed and efficiency due to long customer line-ups. As a result, an integrated approach is fast shaping the future of the restaurant industry.
As the name suggests, an integrated tool is essential in bringing coherence to the complexity of your operations. Let’s take a look at what type of integration a quick-service restaurant must have in 2020:
1. Online delivery integration
Planning a restaurant for off-premise dining options by partnering with delivery services such as Uber Eats, Skip the Dishes, Door Dash and directly integrating them with a POS system, can not only automate your hardest tasks but also alleviate many headaches. Directly integrating your POS system with a delivery service lets you control and optimize orders without a third-party platform.
Not only does this help to manage everything from one tablet, but it can help the cashier to free-up their time for their physical line-ups while providing better customer service.
2. Payment processing solutions
If you think that your payment terminal only processes payments, then you might want to reconsider your idea.
A payment terminal does much more than taking payments – in fact, many restaurants use payment terminal to speed up their checkout process. A flexible and user-friendly terminal (For example the Clover Flex or Square terminal) is essential to a busy quick-service restaurant, thus choosing the right terminal not only helps you reduce your line-ups but increase your margins.
3. Employee management based on sales forecast
As the minimum wage continues to grow each year, business owners are paying more attention to their labor costs. Being one of the main reasons a restaurant loses money, restaurant owners can take steps to properly manage their labor costs without sacrificing their employee productivity or bottom lines.
If your POS system integrates with an employee scheduling software, not only it will prevent you from costly payroll errors, but you will be able to keep track of employee’s hours and avoid over and understaffing.
Another way to control your labor costs is by investing in a POS system that gives you an overview of your labor versus your sales costs.
Today, more restaurant owners are turning to restaurant technologies to help them manage their operations. Implementing technology in your quick-service restaurant will increase productivity and save you money. Do some research and chose the system that fits with your business.